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Returns

Returns Policy

We hope that you are delighted with your purchase from The Perfect Day. However, if you would like to return any items or your purchase is unsuitable we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resalable condition.

Please email me susie@the-perfect-day.co.uk before returning any items.

To receive a refund you must return the goods to us within 14 days of delivery of the goods. Goods must be returned with your invoice to the address: The Perfect Day, 21 Bishops Close, Norwich, NR7 0EH.

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We do not take responsibility for returned items that are not received and request that you contact Royal Mail directly.

Please note that your original delivery charges will not be refunded.

Damaged/Faulty Goods:

In the unlikely event that your order arrives damaged or faulty please email susie@the-perfect-day.co.uk

If personalization of your good(s) is incorrect due to our errors, or any error made by a third party, we shall of course be happy to provide you with a full refund or offer to replace the item to you at no cost. We may require the original item to be returned.



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